Support

The door needs a connection to hear your lines. Check your Wi-Fi or mobile data, then try again. If you go offline mid-door, your porch light is safe until midnight.

The porch light counts the nights in a row you've played today's door. If you miss a night, a spare key keeps it on automatically, if you have one. Doors are counted by number, so changing time zones can't skip or double a door.

• On the Doorstep Pass screen, tap Restore purchases.
• Make sure you're signed in with the same Apple Account you bought the Pass with.
• Still missing? Email us the date of purchase. We never need your password or card details.

Subscriptions are managed by Apple. Open your iPhone's Settings, tap your name, then Subscriptions, then Doorstep. For a refund, use Apple's Report a Problem page.

Both are in the Me tab. Deleting removes your progress for good. See the privacy page for what is kept and for how long.

Sign in with Apple in Doorstep before you switch, then sign in again on the new phone. Without it, your progress stays on the old phone.

support@doorstep.game. Press questions go through the press page.